Throughout their history, Royal Caribbean International, Celebrity Cruises, Silversea Cruises and Azamara (collectively referred to herein as ”Royal Caribbean Group,” “our,” “we” or “us”) have provided guests with a wide variety of cruise experiences that lead to exceptional vacations. Whether it’s our professional and friendly crew, our unmatched fleet of ships, variety of activities, our extensive list of beautiful and exotic destinations and excursions, our exciting entertainment or our wide variety of delicious food, guests will find many reasons why a Royal Caribbean Group cruise vacation will be one of the best they have ever experienced.
Guests may also find that one of the most amazing parts of a cruise vacation experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance the vacation experience, some guests may behave in ways others find unusual or undesirable. To ensure an enjoyable voyage, it is important that everyone have a common understanding of the health, safety and behavioral standards in place on Royal Caribbean Group ships.
This Guest Health, Safety and Conduct Policy (hereafter referred to as the “Policy”) sets forth standards of conduct for guests to follow throughout their Royal Caribbean Group cruise vacation, including transfers to and from ships, inside port terminals, while onboard, at ports of call, during shore excursions and at our private destinations. Establishing and articulating a Policy helps ensure that all guests enjoy a fantastic, safe and secure cruise vacation experience. Royal Caribbean Group appreciates guest adherence to this Policy and wishes all guests a happy, healthy and memorable voyage.
This policy shall apply onboard our vessels and ashore in our terminals, ports of call, and private destinations.
It is a condition of boarding and remaining onboard any of our ships or in our private destinations, that all guests comply with this Policy and all of our health and safety policies and procedures. In addition, guests are required to comply with all applicable laws of the various countries that they visit. Failure to comply with this Policy, any other of our policies, or any instruction communicated by us (including our crew) at any time in any form, written or oral, will be considered a breach of this Policy and may result in one or more enforcement actions as described below, including denial of boarding, or removal from the ship or private destination without any compensation or refund.
In certain circumstances our enforcement action(s) may result not only in removal of the guest, but the removal of all other persons in the guest’s travel party or reservation(s).
For purposes of this Policy, the term “travel party” shall be given its broadest possible interpretation and shall include, but not be limited to: (1) persons traveling in the same stateroom or reservation, (2) persons traveling in multiple staterooms or as part of multiple reservations, as well as (3) persons we determine to be legally or socially related or proximate in any way, at any time prior to or during the voyage, for any duration of time.
This policy is subject to the captain’s overriding authority under national or international law to make and execute decisions which, in the captain’s sole professional judgement, are necessary to maintain the health, safety and security of the ship.
The terms of this Policy are valid from the date shown above, and will remain in full force until we choose, in our sole discretion, to update or modify all or part of the Policy. Updates or the modifications to the Policy may be made and shall be effective without publication, although we will endeavor to post any updates or modifications to the Policy in a timely manner and to a publicly accessible forum, including but not limited the various Royal Caribbean Group websites or mobile phone applications.
OUR ENFORCEMENT OF THIS POLICY
A guest’s actual or threatened violation of this policy, any other of our policies, or any instruction communicated by us (including our crew) at any time in any form, written or oral, or our assessment – in our sole discretion - that a guest’s presence onboard or in our private destination(s) creates a concern or risk for the health, safety, or security of our vessel, other guests, or our crew may result in one or more of the following enforcement actions:
• Intervention by Security, other management personnel, or law enforcement;
• Reporting to the competent government and law enforcement authorities;
• Removal of certain onboard privileges, which may include being detained, quarantined or confined in a stateroom or holding cell;
• Confiscation of illegal, contraband or prohibited items, which may, at our discretion, be turned over to law enforcement authorities;
• Denial of boarding or removal from the vessel; and/or
• Denial of boarding on any future Royal Caribbean Group cruise vacation.
Any of our determination(s), assessment(s), judgment(s), decision(s), or enforcement action(s) undertaken by us pursuant to this policy shall be in our sole discretion, and shall be final.
Guest responsible for expenses incident to enforcement action(s).
Guests removed from a Royal Caribbean Group ship or denied boarding because of a violation of this Policy are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest’s home country are also the responsibility of the guest.
SAFETY AND SECURITY
Obligation to Always Follow Security Personnel Instructions; Security Screenings
Guests must follow all instructions provided by our onboard security personnel either at the terminal, onboard, or at a destination (including our private destinations). Refusal to follow all instructions provided by our security personnel may result in enforcement actions, up to an including denial of boarding or removal from the vessel.
Guests will undergo a security screening prior to boarding the vessel (e.g., prior to commencing the voyage, or at ports of call), and at any time where we may - in our sole discretion - require such security screening during the voyage. We will also require a security photo for each guest. While taking the security photo, or during a security screening, guests may be required to briefly remove any facial coverings (e.g., masks), hats, costumes, or others materials that may impede the verification of a guests’ identity. Refusal to participate in the security screening or provide a security photo may result in denial of boarding or removal from the vessel.
Similarly, during facial recognition enabled embarkation or debarkation, guests may be required to briefly remove any facial coverings (e.g., masks), hats, costumes, or others materials that may impede the verification of a guests’ identity.
Mandatory Safety Drill
All guests must attend the mandatory safety drill (also known as “muster”) and follow all health and safety instructions issued by the Captain as part of the mandatory safety drill announcements. Upon embarkation, guests will have a window of several hours during which they must (a) review essential safety information and (b) report to their designated muster station. On certain vessels, guests are encouraged to use our patented eMusterTM system which allows for the review of essential safety information by viewing a safety video via our mobile app or stateroom televisions. Guests who do not complete the safety video portion of the muster requirements via eMuster™, or who are otherwise unable to review essential safety information upon embarkation, will be required to participate in a brief safety presentation upon arrival at their designated muster station.
Guests’ Reporting Obligation
Safety and security are everyone’s responsibility. Guests must immediately report to the ship’s Security Staff or other ship management their own or others’ injury, as well as any unsafe or possibly illegal behavior. To do so, guests may call the ship’s emergency telephone number listed in the Directory of Services, by calling or visiting the Guest Services Desk, or by contacting the ship’s Security Staff or other ship management anywhere they are available.
Failure to immediately report an illness, injury, unsafe or illegal behavior may cause the ship’s personnel to be unable to effectively respond to the situation. Any reporting delay may also cause the ship to be unable to properly preserve information or evidence and may cause a delay in notifying the proper law enforcement or other Government officials.
Additional helpful information on reporting may be found in the “Health, Safety & Security Guide” available on our website and onboard, at our Guest Services location.
We have taken numerous steps to provide a healthy environment to all persons throughout their voyage. To that end, we have put in place policies and procedures consistent with current government, regulatory and public health guidance.
Guests agree to review and comply with all of our health or safety instructions, or other posted signage. Failure to do so will lead to enforcement action, including being denied boarding or may constitute cause for a guest’s removal, as well as the denial of boarding or removal of a guest’s traveling party, from the vessel.
To the extent public health guidance evolves, we will update our policies and procedures accordingly. We will communicate the policies and procedures which are relevant to each voyage before sailing, and throughout the cruise, should they change.
In addition, we will provide information regarding port procedures; embarkation and disembarkation, social distancing and personal protection measures; use of on-board facilities; shore excursions (if any); and containment and mitigation processes in the event of identification of suspected or confirmed cases of communicable disease(s) (e.g., COVID-19), including contact tracing processes and post-cruise procedures.
We reserve the right to deny boarding to any guest exhibiting symptoms of communicable disease(s), including covid-19, or whose health screening results show they may have contracted such a disease(s). boarding may also be denied to those persons we deem, in our sole discretion, to be a close contact or in the travel party of any guest exhibiting symptoms of communicable disease, including some or all of that guest’s traveling party.
Please consult our Privacy Notice for information on how we will securely collect, retain, store and share, as may be applicable, guests’ health information.
Mandatory Preboarding Testing and Screening
Mandatory health screenings will be conducted prior to boarding and special health and safety procedures will be in place during boarding. These procedures are important and all guests must comply with all signs and instructions provided prior to embarking our vessels.
Throughout the health screening and boarding process, guests must provide clear and accurate information to us and any of our service providers at all times. Guests must also cooperate with us, our agents, or service providers, during any attempt to obtain health information or carry out any health-related function.
Guests who refuse to provide health information or who willfully provide inaccurate health information to our medical teams as part of a health screening or health assessment may be denied boarding, quarantined or subject to other enforcement action(s).
Further details about the screening and testing process will be provided to guests prior to the voyage.
Health Monitoring Onboard
Participation in our health monitoring and contact tracing processes is mandatory, subject to reasonable accommodation(s) in view of any applicable disability.
Our disease prevention programs may include regular temperature screenings, and/or testing for communicable diseases (e.g. COVID-19). We may also require guests to participate in contact tracing processes to help control the spread of communicable disease (e.g., COVID-19). This may include the requirement for guests to wear a wristband or other wearable device(s) to enable technology-enabled contact tracing.
Health Monitoring on Return to Port
Guests may be required to participate in testing and screening at the end of their cruise on return to port, These tests may be conducted by us, by our agents or service providers, or by national authorities including health authorities.
Reporting Obligation for all Symptoms of Communicable Disease
Guest experiencing any symptoms of communicable disease, however mild, including symptoms of covid-19, diarrhea, or vomiting, must immediately return to their stateroom and report to the ship’s medical personnel by calling the medical facility onboard.
Guests must also immediately report symptoms for members of the guest’s traveling party, or ensure those persons experiencing symptoms immediately return to their respective stateroom(s) and report to the ship’s medical personnel by calling the medical facility onboard.
Failure to immediately report a communicable disease or its symptoms, or wilfully failing to accurately report symptoms is a violation of this policy.
Symptoms of COVID-19 include but are not limited to, high temperature or fever, a new continuous cough, shortness of breath or difficulty breathing, and a loss or change the sense of taste or smell, muscle aches, headaches and fatigue.
In some jurisdictions, it may be a criminal violation to willfully expose other persons to a communicable disease.
Failure to comply with all treatment instructions issued by the ship’s crew and/or medical personnel shall be a violation of this policy.
We may, in our sole discretion, require a guest or others in the guest’s traveling party to be confined to their stateroom or placed in quarantine to avoid a communicable disease or other contagious condition from spreading to other persons onboard or beyond. Guests may be required to move to a new stateroom which has been set up specifically for isolation/quarantine.
All guests must comply with all instructions given during the period of isolation/quarantine and cooperate fully with crew throughout the disembarkation procedure at the end of the cruise.
Guests must wash their hands with soap and hot water after using the restroom and before eating or handling food. According to medical experts, one of the best ways to prevent contagious illnesses, like gastrointestinal viruses, colds and flu, from starting or spreading is to wash hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating or handling food.
Visiting Ports and Shore Excursions
At certain ports of call we may restrict disembarkation to guests who participate in certain shore excursions which we designate, in our sole discretion. In that event, guests will be required to travel and remain with the designated shore excursion group while off the ship and follow all instructions provided by us, the tour operator and the applicable jurisdiction relating to health and safety.
Guests disembarking or embarking the ship at a port of call may be subject to additional mandatory health screening and checks. We will provide guests with details of any additional health screening and checks prior to disembarkation at a port of call. Please note that the local authorities in the port of call may also require additional screening and testing of guests at the point of disembarkation and/or embarkation and guests must comply with these requirements.
Fitness to Travel - Guests with Disabilities
Guests with disabilities are not required to travel with another person as a condition to traveling on our ships. However, all guests must consider that crew members are not required to assist guests with personal tasks or personal hygiene needs (e.g. assisting with eating, dressing, toileting). Therefore, guests requiring assistance with these functions should consider these needs when planning a cruise vacation. If there is a question as to a prospective guest's ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company’s Access Department prior to booking a cruise vacation. This will allow an individualized assessment of the guest's fitness to travel for the duration of the cruise without personal assistance. Guests attempting to board or found onboard without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port of call, without entitlement to compensation or a refund.
Guests must bring an adequate supply of all medication(s) they require for the entire duration of the voyage. We recommend all persons have an adequate supply of medicine so as to last for several extra days past the voyage end date, in the event of possible delays caused by itinerary disruptions such as adverse weather, or other unforeseen circumstances. The ship’s medical centers may not have a supply of any needed medication and not all medication will be available in the ports of call.
To ensure medicines are always accessible guests should not pack medication in checked luggage. Instead, guests should carry all medications onboard, in their hand luggage.
Prohibited Guest and Crew Interactions
Our crew members are friendly, outgoing and helpful, and they will do their very best to make a guest’s vacation as enjoyable as possible. Please do not misinterpret their friendliness. Crew members are prohibited from engaging in physical relationships with guests. Crew members are not permitted to socialize with guests beyond their professional duties, and are not permitted to be in guest staterooms, except for the performance of their shipboard duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with crew members. Guests are not permitted in any restricted or crew area of the ship, including crew staterooms and corridors.
Verbally Abusive, Offensive Language and Threats Prohibited
Verbally abusive or offensive language directed toward anyone, including guests, crew members, governmental officials, or others is not permitted. Statements or conduct that threaten prohibited or illegal activity are forbidden.
Attempts at self-harm, as well as oral or written statements or conduct evidencing intent to engage in self-harm shall be subject to enforcement action by our crew or security personnel so as to protect life and the security of our guests, crew and vessel(s).
Inappropriate or Abusive Behavior Prohibited
Inappropriate or abusive behavior is not permitted. This includes: uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, underage drinking (see Alcohol section below), providing alcohol to those under the allowed age (see Alcohol section below), possession of illegal substances/items, placing materials (including signs, banners, decorations, etc.) anywhere on the exterior of the ship, placing materials anywhere on the interior of the ship (including stateroom doors, along corridors, etc.) without the express permission of ship management or which may be deemed by ship management as inappropriate, or any other illegal or offensive conduct.
Unsafe Behavior Prohibited
Failure to follow all health, safety or security instructions or policies is strictly prohibited.
Sitting, standing, jumping, laying or climbing on, over or across any exterior or interior railings or other protective barriers is strictly prohibited.
Additionally, tampering with any of the ship’s equipment, facilities or systems is not permitted.
Any other behavior which we may deem as unsafe, in our sole discretion, is likewise not permitted.
Discourteous or Disruptive Behavior Prohibited
Pool, deck and theater chairs may not be reserved, except in cases of disability. Public nudity is not permitted. Guests must be appropriately attired including while on stateroom balconies if visible to others onboard, on other vessels or ashore. Topless sunbathing is not permitted except on selected itineraries, and in those itineraries will only be allowed in designated areas. For more details on our Dress Code, please contact Guest Services
Boom boxes, loud radios, or other noise nuisance(s) are not permitted. Roller blades, roller skates, skateboards, surfboards, bicycles, and similar items may not be utilized onboard. Scooters are not permitted onboard except when used as a mobility aid.
Smoking and Restrictions on Purchase of Tobacco Products Onboard
For the comfort and enjoyment of our guests, our ships are designated as non-smoking. This includes a prohibition on the use of a hookah or other types of water pies.
Smoking is not permitted inside any stateroom or on any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this “No Smoking” policy, a cleaning fee will be applied to their onboard account. Smoking is also not permitted in any dining venue, theater, bar, lounge, hallway, elevator or jogging track, or most indoor areas. Further, smoking is not allowed in certain outdoor areas, including restricted areas, food venues, and kids play areas and pools.
However, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas. To assist smoking guests to locate areas where smoking is permitted, we have posted signage onboard clearly identifying all smoking areas and ashtrays provided for smoking use. Guest may also inquire at Guest Services regarding the location of the designated smoking areas onboard.
In casinos on itineraries where smoking is allowed, there will be visible signage designating the area for both smoking and non-smoking guests.
Cigar and pipe tobacco is limited to designated outdoor areas and cigar bars (if the ship has one). Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.
Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard.
Guests must be at least 18 years of age to purchase, possess or use tobacco onboard.
Ship’s management reserves the right to enact curfews on an individual, group, or ship-wide basis, if in the sole judgment of the ship’s Captain, such steps become necessary for the health or safety of guest(s) or crew.
Parental and Guardian Responsibility
For purposes of this Policy, a minor is defined as anyone under the age of 18. A young adult is defined as anyone ages 18, 19 or 20. Parents and guardians are responsible for the behavior and appropriate supervision of their accompanying minor(s) and young adult(s) throughout their vacation. This obligation applies during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. This responsibility applies at all times, regardless of whether the parents and guardians are physically in the company of their minor(s) and young adult(s).
Under no circumstances should the parent or guardian of a minor debark the ship without their accompanying minor(s) unless they made arrangements for the accompanying minor(s) to have responsible adult supervision on the ship during their absence. Parents or guardians must not permit any minor in their care to leave a ship while in port without responsible adult supervision.
Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages in their sole discretion to any guest who does not consume alcohol responsibly. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this Policy. Adult guests are prohibited from providing alcohol to minors or young adults. All drinking games are strictly prohibited.
The minimum age for a guest to drink or possess alcoholic beverages on ships sailing from North America, the United Arab Emirates, or at any of our private destinations, is 21. The minimum age for a guest to drink or possess alcoholic beverages on ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In all other cases, the drinking age of the home port shall control our determination of a legal drinking age.
In certain circumstances where local laws permit or require it, Royal Caribbean Group may modify this policy which may also require a parent or guardian’s request or authorization. Guests may contact Guest Services or refer to the cruise information in their stateroom for minimum drinking age information specific to their cruise vacation. For purposes of complying with the minimum age to drink or possess alcoholic beverages, a guest’s age is established at the beginning of the cruise vacation. If a guest celebrates his or her birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify the ship’s records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Services to present a valid government-issued form of identification to permit verification of their age.
Unless otherwise permitted by our security personnel or crew, guests are prohibited from bringing alcoholic beverages onboard; with the exception of embarkation day when guests are permitted to bring onboard with them up to two (2) sealed 750 ml bottles of wine or champagne per stateroom, provided at least one guest in the stateroom is of drinking age. Boxed wine and other containers are prohibited. Security personnel may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call must be presented to security upon re-boarding and will be secured by ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them.
Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not) is responsible for ensuring they consume responsibly and retain the ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their minor and young adult children at all times while on a Royal Caribbean Group cruise vacation.
During security screenings we may inspect guest belongings and may remove prohibited items outside of the guest’s presence. confiscated items not claimed by guests within 15 calendar days of confiscation shall be deemed forfeited and may be disposed of by Royal Caribbean Group.
Items with Heating Elements or Open Flames
Certain items that generate heat or produce an open flame are not permitted onboard. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed.
Marijuana, even in its medicinal form or for medicinal purposes, shall be prohibited.
Drugs or Other Illegal Substances Prohibited
No illegal drugs or other illegal substances are allowed onboard nor may they be utilized during a Royal Caribbean Group cruise vacation, including during transfers to and from ships, inside terminals, while onboard, at ports of call, during shore excursions or at our private destinations. Illegal drugs or substances will be confiscated, and Royal Caribbean reserves the right, in its sole discretion to report violations of this prohibition to the appropriate authorities. Jurisdictions throughout the voyage may have strict laws that address and severely punish drug possession. Guests found in violation of such laws are subject to arrest and prosecution in the relevant jurisdiction (and perhaps United States or other authorities as well) and may be prevented from boarding or re-boarding the ship.
Weapons, Explosives or Other Dangerous Items Prohibited
A detailed list of prohibited items is found on our website(s) and is incorporated in by reference.
No weapon, ammunition, explosive, fireworks, or other item that presents a risk of harm to persons or property, is permitted onboard. The determination of what item may present a risk of harm to persons or property is reserved to Royal Caribbean Group, in its sole discretion. Items not permitted onboard will be confiscated by ship’s Security.
Firearms and other weapons are not allowed onboard. Guests who declare to ship’s personnel the presence of a firearm or other weapon (on their person or in their luggage) will be given the opportunity to dispose of it prior to boarding. Guests who fail to declare the presence of a firearm or other weapon may be denied boarding or removed from the ship. Items such as dive knives must be reported to ship’s personnel at the time of boarding and may be permitted onboard, but held in safe custody by the ship's Security staff when not in use ashore.
Save the Waves® Program and Trash/Waste Disposal
Royal Caribbean Group maintains a Save the Waves® Program that focuses on three key principles: reducing the creation or generation of waste materials; recycling as much as possible; and ensuring proper disposal of remaining waste. Trash should be properly disposed of in containers provided throughout the ship or in wastebaskets provided in each stateroom. Trash or other foreign objects should never be flushed down a toilet and guests are not permitted to discard any item overboard. Guests may not leave items unattended on balconies, as the wind may cause items to fall overboard.
OTHER APPLICABLE AGE POLICIES
Guests must be at least 18 years of age to gamble in casinos onboard our ships, except for in Alaska where the minimum age is 21. Various venues and activities onboard the ships have minimum age requirements. Guest may find this information on our websites or by inquiring at Guest Services.