Throughout its history, Celebrity Cruises has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. Whether it’s our professional and friendly crew, our unmatched fleet of ships, our almost endless variety of activities, our extensive list of beautiful and exotic destinations and excursions, our exciting entertainment, or our wide variety of delicious food, you will find many reasons why your Celebrity Cruises vacation will be one of the best you have ever experienced.
You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises ships.
This Guest Conduct Policy is intended to help ensure that all guests are able to participate in a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their Celebrity Cruises vacation, including transfers to and from ships, inside terminals, while on board, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all-inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship’s Captain who will take appropriate action to ensure the safety, security and well being of our guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this document.
Safety and Security
Safety and security are everyone’s responsibility. All guests must attend the mandatory muster drill, and follow all other safety instructions issued by the Captain. Should you become aware of someone being injured, or of unsafe or possibly illegal behavior during your cruise vacation, it is very important that you immediately report this to the ship’s management. This may be done by calling the ship’s emergency telephone number listed in the Directory of Services in your stateroom or by calling or going to the Guest Relations Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship’s personnel to be unable to effectively respond to the situation. A reporting delay may also cause the ship to be unable to properly preserve information or evidence and may cause a delay in notifying the proper law enforcement or other Government officials. You can find additional helpful information in the “Security Guide” available on our website and on board at Guest Relations.
Guest and Crew Interaction
Our crew members are friendly, outgoing and helpful, and they will do their very best to make your vacation as enjoyable as possible. Please do not misinterpret their friendliness. Crew members are prohibited from engaging in physical relationships with guests. Crew members are not permitted to socialize with guests beyond their professional duties, and are not permitted to be in guest staterooms, except for the performance of their shipboard duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with crew members. Guests are not permitted in any restricted or crew area of the ship, including crew staterooms and corridors.
Verbally Abusive or Offensive Language
Verbally abusive or offensive language directed toward anyone, guests, crew members, governmental officials, or others is not permitted.
Inappropriate or Abusive Behavior
Inappropriate or abusive behavior including uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/ false identification, underage drinking (see alcohol section below), providing alcohol to those under age 21 (see alcohol section below), possession of illegal substances/items or any other illegal or offensive conduct is not permitted.
Sitting, standing, laying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with ship’s equipment, facilities or systems designed for guest safety is not permitted. Guests may not enter or access any area that is restricted and for the use of crew members. Any other unsafe behavior, including failure to follow security instructions, is not permitted.
Discourteous or Disruptive Behavior
Pool deck and theater chairs may not be reserved. Topless sunbathing is not permitted except on selected itineraries, and then it will only be allowed in designated areas. (Contact Guest Relations for Dress Code details.) Boom boxes or loud radios are not permitted. Roller blades, roller skates, skateboards, scooters, surfboards, bicycles, and similar items may not be utilized on board; except for mobility aids related to special needs, as approved by the ship’s medical staff.
In our goal to continually improve our guests’ vacation experiences, we’ve made some changes to our smoking policy. Our ships are now designated as non-smoking (this also includes the use of smoking-like products such as electronic cigarettes). Smoking will no longer be permitted in any dining area, casino, theater, lounge, hallway, elevator, or corridor. Staterooms and stateroom verandas are also designated as non-smoking areas. If guests smoke in their staterooms, a cleaning fee of $250 will be applied to their SeaPass account. Guests who disregard the policy may also be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy. We understand that some of our guests do smoke, so we provide several designated, outdoor smoking areas on each of our ships. Cigarette, cigar, and pipe smoking will be permitted in these designated outdoor areas only. All smoking materials must be disposed of properly and should never be thrown over board. We’ve also extended this policy to include the land portions of all our Celebrity Cruises Cruisetours, which are now designated as non-smoking. Also, please remember that guest’s must be at least 18 years of age to purchase or use tobacco on board.
Our ships’ management can impose curfews on an individual, group, or the entire ship, dependant on the decision of the Captain, if such steps become necessary to ensure guest or crew safety.
Disembarking from a Ship
For safety purposes, we ask parents or guardians to not allow children under the age of 18 from leaving a ship, in any port, without adult supervision.
Parental and Guardian Responsibility
Anyone under the age of 18 is considered a minor. Anyone ages 18, 19, or 20, is considered a young adult. Parents and guardians are responsible for the behavior and supervision of accompanying minor(s) and young adult(s) throughout their vacation. Supervision is required during transfers to and from ships, inside terminals, while on board, at our ports-of-call, during shore excursions and at our private destinations. Responsibility applies at all times, even if the parents and guardians are not physically in the company of their minor(s) and young adult(s).
Celebrity Cruises’ guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the “Consequences Section” of this Guest Conduct Policy, and may lose their privileges to use the disco or other areas or facilities of the ship.
Guests are not permitted to bring alcoholic beverages onboard; with the exception of embarkation day when guests are permitted to bring onboard with them up to two (2) bottles of wine (which are subject to a corkage fee) per stateroom. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re- boarding), will be secured by ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them.
The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Celebrity Cruises may modify this policy which may also require parent/ guardian request/authorization. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.
For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.
No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/ guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises cruise vacation.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.
We don't want to dampen your spirit, but for the comfort and enjoyment of all guests, please leave any costumes, fancy dress, garments with potentially offensive language, and other novelty clothing at home. We reserve the right to deny embarkation to persons dressed inappropriately and to ask them to change if on board.
Items with Heating Elements or Open Flames
Certain items that generate heat or produce an open flame are not permitted on ship. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed.
Drugs or Other Illegal Substances
No illegal drugs or other illegal substances are allowed onboard or may be utilized during a Celebrity Cruises vacation, including during transfers to and from ships, inside terminals, while on board, at our ports-of-call, during shore excursions or at our private destinations. Illegal drugs or substances will be confiscated and appropriate action taken, which may include removal from the ship and involvement of appropriate authorities. In addition, foreign governments at ports-of-call have strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the foreign jurisdiction (and perhaps United States or other authorities as well) and may be prevented from re-boarding the ship.
Weapons, Explosives or Other Dangerous Items
No weapon, explosive, or other item that presents a risk of harm to persons or property, are is permitted on board. Items not permitted on board will be taken by ship’s Security. Items such as dive knives must be reported to ship’s personnel at the time of boarding. They may be permitted on board, but held in safe custody by the ship’s Security staff when not in use ashore. Firearms are not allowed on board. Guests who declare to ship’s personnel the presence of a firearm (on their person or in their luggage) will be given the opportunity to dispose of the firearm prior to boarding. Guests who fail to declare the presence of a firearm may be denied boarding.
We encourage our guests to wash their hands with soap and hot water after using the restroom, and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.
Illnesses and Isolation of Guests
Celebrity Cruises follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside.
Therefore if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship’s medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship’s crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section below.
Fit to Travel Guidelines
Guests with disabilities are not required to travel with another person as a condition to traveling on our ships. However, all guests must consider that crewmembers are not required to assist guests with personal tasks or personal hygiene needs (e.g. assisting with eating, dressing, toileting). Therefore guests requiring assistance with these functions should consider these needs when planning a cruise vacation.
If there is a question as to a prospective guest’s ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company’s Access Department prior to booking a cruise vacation. The Access Department can be reached at Special_Needs@Celebrity.com or by calling 1.866.592.7225. This will allow an individualized assessment of the guest’s fitness to travel for the duration of the cruise without personal assistance. Unaccompanied guests attempting to board or found on board without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port-of-call.
Guests must ensure that they bring an adequate supply of any medication they require for the entire duration of the cruise. The ship’s medical centers may not have a supply of any needed medication and not all medication will be available in the ports-of-call. Guests must not pack medication in checked luggage to ensure you always have immediate access if needed.
Celebrity Cruises Save the Waves Program and Trash/Waste Disposal
Save the Waves Program focuses on three key principles: Reducing the creation or generation of waste materials, recycling as much as possible; and ensuring proper disposal of remaining waste. Trash should be properly disposed of in containers provided throughout the ship or in wastebaskets provided in each stateroom. Trash or other foreign objects should never be flushed down a toilet, and guests are not permitted to discard any item overboard.
- Thalassotherapy Pool: Age 16 and over.*
- Fun Factory: Ages 3 through 17, with age-specific sections.
- Theatre: A parent or adult guardian must accompany anyone under the age of 16.
- Pools: Guests must be fully toilet trained to enter the pools or whirlpools.**
- Whirlpools: A parent or adult guardian must accompany guests under the age of 16.**
- Ports-of-Call: A parent or adult guardian must accompany guests under the age of 18.
- Bingo: A parent or adult guardian must accompany guests under the age of 18.
- FitnessCentre: Age 16 and over.
- Aqua Spa: Age 18 and over. Ages 13 through 17 may only be present while participating in scheduled treatments.
- Adult Night Club/Disco: Age 18 and over. (See Alcohol Policy)
- Casino: Age 18 and over. (Except Alaska***)
- Speciality Restaurants: Contact Guest Relations Desk for age restrictions.
* During inclement weather and select hours, the ship may permit the Pool (if covered) to be used by persons under age sixteen (16) provided a parent or guardian directly supervises them.
** United States Public Health Department Policy prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.
*** For all Alaska itineraries, guests must be twenty-one (21) years of age or older to gamble in the Casino.
Failure to act in accordance with this policy may result in:
- Intervention by Security, other management personnel, or law enforcement
- Removal of certain onboard privileges, which may include being detained, quarantined, or confined in a stateroom or holding cell
- Confiscation of illegal/contraband/prohibited items, which may be turned over to law enforcement authorities
- Denial of boarding on the current or any future Celebrity Cruises cruise
- Reporting of incidents to government and law enforcement authorities for follow up with legal action
- Removal from a ship at the next port-of-call. Guests removed from a Celebrity Cruises ship pursuant to this policy are responsible for their own accommodations and transportation home at their expense. Documentation requirements for re-entry into the guest’s home country are also the responsibility of the guest.
Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe, and secure cruise experience. Celebrity Cruises appreciates your support of this policy and hopes this will be the best vacation you have ever had.