Your privacy matters. We want you to understand how We use the personal data you provide to Us.
We collect and process data about you. We have put in place new measures to help Us to manage the current threat to health of the Corona Virus (Covid-19), enhancing Our usual business practices. Through these new measures, we will collect and process your personal data, including certain sensitive personal data relating to your health. This will help Us to ensure the health and safety of all those onboard, including you and your travelling companions, Our employees and other third parties such as service providers. Some of the measures will also enable public authorities to control the spread of the virus.
No legal obligation. We hereby inform you, and you hereby acknowledge that in some jurisdictions the collection of such personal data is mandatory for the services We provide to manage the current threat to health of the Corona Virus (Covid-19). In other jurisdictions you have no legal obligation to provide us with such personal data, however, without the provision of such personal data, you will not be able to board Our vessels and enjoy Our services.
2. Who is responsible for your personal data referenced in this Privacy Notice?
(a) Subject to 2.1(c) below, Royal Caribbean Cruises Ltd. of 1050 Caribbean Way, Miami, Florida 33132, USA, (“Royal”) if you are visiting Our Royal or Azamara Cruises vessels;
(b) Subject to 2.1(c) below, Celebrity Cruises Inc. of 1050 Caribbean Way, Miami, FL 33132, USA, (“Celebrity”) if you are visiting Our Celebrity vessels; or
(c) RCL Cruises Ltd., Building 3, The Heights, Brooklands, Weybridge, Surrey KT13 0NY, UK, if your visit to the ship is organized through RCL Cruises Ltd. or any entity based in the European Economic Area (EEA) or UK.
3. Health checks and health measures: What personal data We collect and how We use it
Health Questionnaires and Health Screening.
Before your cruise, We may collect certain information about your age, medical history (including details of vaccinations) and current health to make sure that you are healthy enough to cruise and to try to identify symptoms of Covid-19. We would collect this information in stages to ensure that it is accurate and up to date. We would collect this data from you and We rely on your honesty. We may collect information at the point of purchase of your cruise ticket, through the online check in process, and via the app which can be used if you find that you have any Covid-19 symptoms when you are onboard. We may ask you additional questions about your health at the terminal prior to embarkation, and We may also require that you undertake a medical examination and/or provide documentation about your health, all to ensure that you are healthy enough to travel. We may also repeat some or all of these screening measures at debarkation and/or embarkation in ports of call, and at the point of debarkation at the end of your cruise.
Temperature Checks. We may test your temperature before embarkation, and we may require to take your temperature once a day when you are onboard Our ships and upon entry to onboard facilities. We may also take your temperature at debarkation and/or embarkation in ports of call. This may be by asking you to walk through a temperature scanner, or a member of staff or a service provider may take your temperature personally using a thermometer. This is to try to identify symptoms of Covid-19.
Tests for Covid-19. You may be required to undertake a test to identify whether you have Covid-19 or whether you have already had Covid-19 and have recovered from it. We may ask you to take this test at home, at a test centre and/or We may require that you take this test at the port before embarkation. We may also require you to take such a test when onboard. Again, these tests are used to identify people who have or who have had Covid-19, to seek to prevent spread of the virus and in order to comply with applicable laws and regulatory requirements. We or relevant government authorities may require you to undertake a COVID-19 test after the sailing. We may provide the necessary medical data (including personal identifying details) to the government authorities and health care providers as required.
Photographs, videos and other records. We will take photographs, videos and record other information about you while you are onboard, and during embarkation and during debarkation.
Contact Tracing: Wearables. We may require you to participate in our contact tracing program as a part of which you may be required to wear a wearable device at all times. This device identifies the device number of any other individual with whom you are in close contact during your cruise, and approximate information about your location onboard the ship. By ‘in close contact’, we mean within 2 metres or six feet of another person for a period of 15 minutes or more. If someone reports Covid-19 symptoms, the information We hold would then be analyzed to help Us identify all those other individuals with whom the reporter has been in close contact onboard, including using the processes described in section 3.6 below. We are then able to invite individuals who We identify as having been in close contact with the reporter to take the appropriate next steps, which may be to monitor their own health, remain in their stateroom for a period of time, and/or come to the medical bay for an examination or test as appropriate. We would use the information We collect from the wearables only for the purposes of preventing the spread of communicable disease. We may share anonymised data collected from the wearables with authorities to allow those authorities to understand patterns of interaction in different areas on board the ship. You may be invited to choose an enhanced product to replace the wearable and which can also operate as a SeaPass card. Additional personal data is collected by this enhanced product, and more details will be provided as and when you are invited to use it.
Contact Tracing: Identification and Mitigation Information. We may also use personal data within Our system to identify those individuals who have been in close contact when we suspect that an individual may have Covid-19. As above, by ‘in close contact’, we mean within 2 metres or six feet of another person for a period of 15 minutes or more. This system uses information about where you have been onboard and when. We capture this information in our onboard systems, when for example, you scan your SeaPass card to purchase a drink at a café, for example, when you visit the Guest Relations desk, and when you dine in a particular restaurant. If someone reports Covid-19 symptoms, the information We hold would then be analyzed to help Us identify all those other individuals with whom they have been in close contact onboard. We are then able to invite individuals who We identify as having been in close contact with that individual to take the appropriate next steps, which may be to monitor their own health, remain in their stateroom for a period of time, and/or come to the medical bay for an examination or test as appropriate.
We use CCTV onboard our ships for safety and security purposes such as to find missing persons, and we may now also use CCTV for contact tracing purposes. We also use enhanced software to analyse the CCTV footage using facial recognition and tools to identify characteristics such as the colour of a person’s clothing. We also use information from these systems to understand guests’ flows of movement around the ship, which areas on the ship are busiest (where, for example, it might become more difficult for guests to maintain a social distance) and areas where people regularly remove their masks. This allows us to ensure that our healthy sailing measures are well-informed and up to date.
4. Legal basis for the processing of your personal data
We also process your personal data in accordance with the terms of this policy in order to meet Our legal obligations; because it is necessary to do so to protect the vital interests of Our guests, crew and service providers; because it is necessary for the purposes of preventive health care and occupational medicine; and because it is necessary for reasons of public interest in the areas of public health, including protecting against serious cross-border threats to health and ensuring high standards of quality and safety of health care.
5. Who we share your personal data with
We may share your personal data with third parties in your country of origin and in the countries of your travel destinations, as required. Those third parties include:
(a) public authorities including in particular port authorities;
(b) health authorities; and
(c) health care providers.
Please note that the information we share with these third parties may include information collected through our health checks, including testing results. Certain third parties, particularly health authorities, may contact you in relation to that information.
In order to facilitate the cruise, We may also share your personal data with other companies within the Royal Caribbean Group, and with Our business partners and third party service providers, including for example port agents and tour operators, who assist Us in the provision and administration of the processes described in this policy including those providers of test services who may support us onboard and/or at ports from time to time.
6. How long do We retain the personal data?
We will usually retain the specific personal data regarding Covid-19 for the shortest period possible unless we are obligated under applicable law in certain countries to retain such information for a longer term or if events related to Covid-19 have occurred during the cruise which necessitate keeping the data longer.
7. Your Rights
Please note that you have various rights in relation to the personal data we hold about you, including the right to opt out of receiving direct marketing communications, the right to access or review the personal data we hold, the right to have it updated or corrected, and to have it deleted, subject to certain limitations and controls.
8. Transfer of your Data
We may host, store, process, maintain or transfer personal data to various sites worldwide outside your jurisdiction (including through cloud based service providers) where the privacy laws may not be as protective as those in your jurisdiction. By booking a cruise, you hereby provide your consent to the use and/or processing and/or hosting, storage and/or transfer of your personal data to countries outside your jurisdiction. Please note that much of the personal data we collect is processed in the United States. Where specific laws or regulations relating to data transfer apply to the transfer of data, we seek to ensure that the personal data is protected and transferred in a manner consistent with legal requirements.
9. Further information
If you have questions regarding the use of personal data referenced in this Privacy Notice, you may contact Our data protection officer at firstname.lastname@example.org.