This page provides a guide to the cookies and tracking that may be used as a result of your visit to this website, and information on how to control cookies and tracking. You may also wish to refer to our Privacy Policy.

What is a cookie?

A cookie is a small text file that is stored on a user’s computer or mobile device when that user accesses a website. It allows the website to recognise the user’s device and store some information about the user’s preferences or past actions.

In addition to cookies, there are other types of tracking technologies, like scripts, used by some third parties to enable the services they provide to us, and we use some them on this website to help make our web content, emails and advertising more relevant to you.

We do not use cookies or other web tracking technologies to collect or record information such as your name, address or other contact details.

Why do we use cookies and other types of tracking?

Cookies allow websites to perform a variety of functions such as remembering that you have logged in, ensuring you have a stable and secure connection and much more. Most websites depend on cookies or other forms of tracking to deliver the best possible user experience, to understand how the site is being used in order to improve the experience of other visitors, and to deliver relevant content.

  • Essential tracking: These cookies and tracking technologies make sure parts of a website work and that you can use the site effectively, such as ensuring site security or remembering information that you’ve typed into a form after you move to subsequent pages as part of a booking process. If you restrict these cookies you may not be able to use some functionality on the site.
  • Site performance tracking: To measure the performance of the website and see how websites are used, we use these types of cookies and tracking technologies.  We use these to improve how the website works and measure our marketing activity.  If you restrict this tracking, we will, for example, find it more difficult to find any errors on the site and find it more difficult to develop a site that meets your needs.
  • User convenience tracking: This type of tracking allows websites to remember your choices - for example, that you prefer not to be asked to fill in a survey next time you visit the site) and provide enhanced, more personal features. They may also be used to provide services on the site such as remembering the itineraries that you save to your ‘saved favourites’ list, watching a video or seeing a map that is embedded on the site.
  • Advertising or Targeting tracking: We aim to improve the relevance of advertisements that you see and this type of tracking helps us to do that. It’s also used to limit the number of times you see an ad as well as help measure the effectiveness of the advertising campaign. This type of tracking is placed by advertising networks working with us. When you opt out of advertising tracking, in some cases, a cookie needs to be stored on your device to save your opt-out preference.

What types of data do we use?

Depending on the tracking being used, different types of data might be stored and/or used. Most of our tracking uses anonymous data but some may include pseudonymous data like booking references. We use IP address to build anonymous information about general groups of users but we do not keep your IP address so it can never be used to link any information to you.  If you are already logged into services such as Google or Facebook when you visit our site, they may link your visit on our site to the data that they have about you. We do not receive any such data.  We do not track or store any personal data for third parties to access or use.

Manage cookies and tracking preferences

Browsers have different methods for controlling cookies and scripts. Please refer to your browser’s information about how to control cookies.

We use a number of suppliers who set cookies, or host other forms of tracking technologies like scripts, on this website in order to deliver the services they are offering.

Some cookies and tracking technologies can be controlled by using methods provided by the suppliers of those cookies and tracking technologies or by using these methods:

Restricting cookies or scripts

  • may adversely impact the functionality of this website and other services related to the site 
  • will not prevent ads from being shown to you. Your preferences and history won’t be saved and can’t be used to serve more relevant advertising and web content so the ads and content you see could be less relevant to you.
  • will not prevent emails being sent to you. If you’d like to unsubscribe from any emails, please use the unsubscribe links included in the emails you’ve received or contact us.

More information about the cookies and tracking used on the site is below, along with links to information about how to control them. Note that these links will take you to other sites. We are not responsible for the information on these other sites nor the setting of cookies and tracking by these third parties.

Essential Tracking

Tracking Name & Purpose
Type of Data Stored & Control

Kentico: CMSPreferredCulture   

Stores the visitor's preferred content culture.        

Anonymised

Controlled via browser cookie settings

Kentico: CMSCookieLevel

Specifies which cookies are allowed by the visitor.

Anonymised

Controlled via browser cookie settings

Kentico: CMSPreferredUICulture

Stores the preferred UI culture of the user.

Anonymised

Controlled via browser cookie settings

Kentico: CMSABSearchPageOriginalVsV2.5

Stores the users A/B test preference once they’ve hit the site from the original test

Anonymised

Controlled via browser cookie settings

Kentico: CMSSplitMode

Remembers the state of the language version split-view mode when editing multilingual websites.

Anonymised

Controlled via browser cookie settings

Kentico: CMSABSearchPageA_BTest-Mar18

Stores the users A/B test preference once they’ve hit the site from a subsequent test

Anonymised

Controlled via browser cookie settings

Kentico: CMSCsrfCookie     

Stores a security token that the system uses to validate all form data submitted via POST requests. Helps protect against Cross site request forgery.

Anonymised

Controlled via browser cookie settings

Kentico: ASP.NET_SessionId

Keeps the user session ID for security reasons.

Pseudonymised

Controlled via browser cookie settings

cookieconfirmation

indicate that the cookie bar at the top of the website has been seen and dismissed. This prevents it displaying every single time a returning visitor goes to the site. Expires in 2 years.

Not applicable

Controlled via browser cookie settings

LiveChat:
__lc.visitor_id.8202011 = 2 years
autoinvite_callback = Session Cookie
lc_invitation_opened = Session Cookie       
lc_window_state

Used to provide LiveChat service, and personalise that service for users. 

Pseudonymised

Controlled via browser cookie settings

LiveChat:
lc_sso8202011
lc_ssoundefined
__lc_vv
__livechat
__livechat_lastvisit
3rdparty
main_window_timestamp
message_text
notification[status_ping]
recent_window

Used to provide LiveChat service, and personalise that service for users. 

Pseudonymised

Controlled via browser cookie settings

Booking Engine: selectedInteriorStateRoomIndex_Back

Selected stateroom details

Not applicable

Controlled via+C33:C41 browser cookie settings

Booking Engine: selectedStateRoomName_Back

Selected stateroom details

Not applicable

Controlled via browser cookie settings

Booking Engine: selectedStateRoomIndex_Back

Selected stateroom details

Not applicable

Controlled via browser cookie settings

Booking Engine: JSESSOINID

Session ID

Not applicable

Controlled via browser cookie settings

Booking Engine: useMobileSite

 

Not applicable

Controlled via browser cookie settings

Booking Engine: cookiesAllowed_GBR

Not applicable

Controlled via browser cookie settings

Transaction Network Services: TS01fb1f2f

This expires as soon as the session ends

Pseudonymised

Controlled via browser cookie settings

Amazon Web Services: AWSELB

Elastic Load Balancing creates a cookie, named AWSELB, that is used to map the session to the instance.

Not applicable

Controlled via browser cookie settings

Site Performance Tracking

Tracking Name & Purpose
Type of Data Stored & Control

Google Analytics: _ga, __utma, __utmz

These cookies are used to distinguish users. Will expire after 2 years

Pseudonymised

Controlled via browser cookie settings

Google Analytics: _gid

Also used to distinguish users. Will expire after 24 hours

Pseudonymised

Controlled via browser cookie settings

Google Analytics: _gat

Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Will expire after 90 minutes

Pseudonymised

Controlled via browser cookie settings

Kentico: VisitorStatus

Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics. Expires in 20 years

Pseudonymised

Controlled via browser cookie settings

Adobe Dynamic Tag Manager: 

_sdsat_cruiseName
_sdsat_gratuityAmount
_sdsat_gratuityRevenue
_sdsat_hotelName
_sdsat_packageCode
_sdsat_stateroomClass

Use to record details of choices made on website to contribute to site performance analytics & other tags

Not applicable

Controlled via browser cookie settings

Adobe:s_cc,  s_cm, s_evar, s_sq, s_fid, s_ppv, s_vi

Contains campaign related information for the user.

Pseudonymised

Controlled via browser cookie settings

Kentico: CMSUserPage

Stores the IDs (DocumentID, NodeID) of the last visited page. Used for logging landing and exit page web analytics and activities.

Pseudonymised

Controlled via browser cookie settings

Celebrity Cruises: SERVERID

The ID of the server the current user is accessing the website from. (one of 4). This expires as soon as the session ends

Anonymised

Controlled via browser cookie settings

Celebrity Cruises: UrlReferrer

The web address that referred the navigation to the celebrity site. Expires after 4 hours

Anonymised

Controlled via browser cookie settings

Response Tap: adiV, adiS, adiVi, adiErr, adiLP

These cookies allow ResponseTap to show multiple visits made by a customer over time from the same browser. This cookie is set to expire one year after the visitor leaves the website.

Pseudonymised

Controlled via browser cookie settings

Response Tap: JSESSIONID

Preserves users states across page requests

Not applicable

Controlled via browser cookie settings

Flashtalking: 

_D9J
flashtalkingad

Pseudonymised

Controlled via browser cookie settings

Flashtalking: Celebrity Cruises All Pages

fTrack & TapAd third party pixel for Encore. fTrack creates a unique ID based on non PII signals (no cookie data). Tapad uses 3rd party cookies and collect them in order to match them to other partner cookies/mobile ad ids.

fTrack - Pseudonymised
TapAd - Anonymised

Controlled via browser cookie setting

Twitter: personalization_id

This cookie is set due to Twitter integration and sharing capabilities for the social media. It will expire in 2 years

Pseudonymised

Controlled via browser cookie settings

USER CONVENIENCE TRACKING

Tracking Name & Purpose
Type of Data Stored & Control

Website Front End: Alertseen

Tracks the latest alert a user has seen to the site knows which alert (if any) to display.  This stores a unique id relating to the alert. Will expire after 365 days.

Anonymised

Controlled via browser cookie settings

Website Front End: Cookie confirmation

Tracks whether the user has closed the cookie notification bar so as not to display again (boolean).  Will expire after 365 days.

Anonymised

Controlled via browser cookie settings

Website Front End: Newsletterbar

This tracks whether the user has dismissed the newsletter signup bar in the header (boolean).  Will expire after 365 days.

Anonymised

Controlled via browser cookie settings

Website Front End: Newsletter-popup

This tracks whether the user has dismissed the newsletter signup popup at the bottom of the window (boolean).  Will expire after 365 days.

Anonymised

Controlled via browser cookie settings

Website Front End: Shortlist-guid

A unique id stored to identify the user’s stored shortlist items. Expires 31/12/9999

Pseudonymised

Controlled via browser cookie settings

Website Front End: Surveycookie

If a survey is in place on the site, this stores whether the survey was completed/dismissed and a date to track when to display the survey popup. Will expire after 14 days.

Anonymised

Controlled via browser cookie settings

Website Front End: UserGuid

A unique id associated with the user to allow their recent searches to be stored and retrieved.  Expires 31/12/9999

Pseudonymised

Controlled via browser cookie settings

Kentico: CMSLandingPageLoaded

Indicates that the landing page has already been visited and the Landing page activity is not logged again for the current visitor. Expires after 20 minutes and the expiration period of the key is renewed every time the website is accessed again.

Anonymised

Controlled via browser cookie settings

Booking Engine: set-question-mark-button-popup

Display question mark descriptions

Not applicable

Controlled via browser cookie settings

Booking Engine: fromAirportName

From airport code in flight search criteria to auto populate later

Not applicable

Controlled via browser cookie settings

Booking Engine: fromAirportHiddenVal

From airport code in flight search criteria to auto populate later

Not applicable

Controlled via browser cookie settings

Booking Engine: toAirportName

To airport name in flight search criteria to auto populate later

Not applicable

Controlled via browser cookie settings

Booking Engine: toAirportHiddenVal

To airport code in flight search criteria to auto populate later

Not applicable

Controlled via browser cookie settings

Booking Engine: outboundFlightNotRequired

Flight leg selection to auto populate later

Not applicable

Controlled via browser cookie settings

Booking Engine: returnFlightNotRequired

Flight leg selection to auto populate later

Not applicable

Controlled via browser cookie settings

Booking Engine: genderActive_1

About you page passenger 1 selection

Not applicable

Controlled via b+C38:C44rowser cookie settings

Booking Engine: genderType_1

About you page passenger 1 selection

Not applicable

Controlled via browser cookie settings

Booking Engine: genderActive_2

About you page passenger 2 selection

Not applicable

Controlled via browser cookie settings

Booking Engine: genderType_2

About you page passenger 2 selection

Not applicable

Controlled via browser cookie settings

Booking Engine: genderActive_3

About you page passenger 3 selection

Not applicable

Controlled via browser cookie settings

Booking Engine: genderType_3

About you page passenger 3 selection

Not applicable

Controlled via browser cookie settings

Booking Engine: genderActive_4

About you page passenger 4selection

Not applicable

Controlled via browser cookie settings

Booking Engine: genderType_4

About you page passenger 4 selection

Not applicable

Controlled v+C44:C51ia browser cookie settings

Advertising or Targeting Tracking

Tracking Name & Purpose
Type of Data Stored & Control

Kentico: CurrentContact

Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.                

Pseudonymised

Controlled via browser cookie settings

TV Squared:
_tq_id.TV-72905409-1.39f4
_tq_id.TV-72905409-1.8c11
_pk_uid

These cookies are used to enable optimisation of TV advertising by tracking sessions and conversion timings in relation to TV ad spot air times.

Pseudonymised

Controlled via browser cookie settings

Bing: _uetsid, _SS, _EDGE_S

These are session cookies for user tracking for Microsoft Bing. Expires at the end of the session.

Pseudonymised

Controlled via browser cookie settings

Bing: 

_EDGE_V
MUID / MUIDB
SRCHD
SRCHUID
SRCHUSR

These cookies that collect information to be able to serve relevant adverts to the visit across the Microsoft Bing network. Will expire after 2 years 

Pseudonymised

Controlled via browser cookie settings

Adobe: s_pers, s_sess

Session cookies for adobe tracking assigning a unique ID to a visitor   

Pseudonymised

Controlled via browser cookie settings

MediaIQ: Northern Europe

Collects cookie data from the Northern Europe destination page to retarget users

Anonymised

Controlled via browser cookie settings. Additionally, after seeing a creative, a user will be able to opt out of targeting by clicking the ad choices logo.

Booking Engine: surveyShowed

Survey popup displayed to user

Not applicable

Controlled via browser cookie settings

Feefo/Cloudflare: _cfduid

Used by the conten t network, Cloudflare, to identify trusted web traffic. The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

Pseudonymised

Controlled via browser cookie settings

AppNexus: anj, uuid2

These cookies that collect information to be able to serve relevant adverts to the visit across the AppNexus network. Will expire within 3 months

Pseudonymised

Controlled via browser cookie settings

AppNexus: sess

This cookie collects information to be able to serve relevant adverts to the visit across the AppNexus network. Will expire at the end of the session.

Not applicable

Controlled via browser cookie settings

DoubleClick: test_cookie

Used to check whether cookies are allowed / enabled. This cookie will expire at the end of every session.

Not applicable

Controlled via browser cookie settings

DoubleClick: IDE, 1P_JAR

Used to collect information to serve ads on the DoubleClick Network. Expires after 1 year.

Pseudonymised

Controlled via browser cookie settings

Facebook:

presence
act

Collects cookie data to retarget users & serve ads on the facebook platform. These cookies will expire at the end of the session

Pseudonymised

Controlled via browser cookie settings

Facebook:

wd
c_user
dpr
datr
sb
fr
pl
xs

Collects cookie data to retarget users & serve ads on the facebook platform. Will expire within 1 - 2 years

Pseudonymised

Controlled via browser cookie settings

AdForm:

__qca
uid
cid
d
mc
cmd
rud
euds

These cookies collect data to target users & serve ads on the AdForm advertising network. Will expire within 2 months - 2 years

Pseudonymised

Controlled via browser cookie settings

Adform:

ruds
eud

These cookies collect data to target users & serve ads on the AdForm advertising network. These will expire at the end of the session

Pseudonymised

Controlled via browser cookie settings

Google Advertising: 

HSID
SAPISID
APISID
SSID
CONSENT
NID
SID
SIDCC
DV
OLE

Google tracking cookies. Will expire within 1 - 2 years.

Pseudonymised

Controlled via browser cookie settings

AMBR: 01AI

This cookie is used for media content delivery. Will expire in 1 year

Pseudonymised

Controlled via browser cookie settings

Mathtag:

uuid
mt_mop
HRL8
uuidc
bs_mop_u3s

These cookies collect data to target users & serve ads on the Mathtag advertising network.

Pseudonymised

Controlled via browser cookie settings

Rocket Fuel: smd

These cookies collect data to target users & serve ads on the Rocket Fuel advertising network. They expire withing 1 year.

Pseudonymised

Controlled via browser cookie settings

Rubicon: rbx, c

These cookies collect data to target users & serve ads on the Rubicon advertising network. They will expire at the end of the session

Pseudonymised

Controlled via browser cookie settings

Rubicon: 

put_1512
khaos
rpb
put_1986
put_2307
put_2596
_mkto_trk

These cookies collect data to target users & serve ads on the Rubicon advertising network. put_1512 expires within 1 month, the rest expire within 1 - 2 years

Pseudonymised

Controlled via browser cookie settings

TradeDoubler: SYNC, GUID

These cookies collect data to track orders placed through our Affiliate Partners. They expire in 1 year

Pseudonymised

Controlled via browser cookie settings

PubMatic: 

KRTBCOOKIE_18
PUBMDCID
PugT

These cookies collect data to target users & serve ads on the PubMatic advertising network.

Not applicable

Controlled via browser cookie settings

AdServer.org: TDCPM, TDID

These cookies collect data to target users & serve ads on the Adsvr.org advertising exchange

Pseudonymised

Controlled via browser cookie settings

Casale Media: 

CMSUM
CMSC
CMPRO
CMST
CMRUM3
CMPS
CMDD
CMID

These cookies collect data to target users & serve ads on the Casale Media advertising network.

Pseudonymised

Controlled via browser cookie settings

Demdex: demdex, dextp, dpm 

This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization etc

Pseudonymised

Controlled via browser cookie settings