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An account will allow you to use the same username and password to log in your Celebrity Cruises and Royal Caribbean International accounts, access, and manage your vacation details and loyalty account information.
If you do not currently have an account, you can create one by providing your name, date of birth, email address, selecting a password and completing a security question and answer.
If you already have a My Celebrity account, upon sign in using your existing My Celebrity credentials, you will be guided through the account migration process. This entails an update to your current profile information and the creation of new login credentials. Your email address will become your new user name.
An account will provide you the ability to use the same username and password for the Celebrity Cruises and Royal Caribbean International websites and mobile applications. Some of the key features of the account include a robust password recovery tool, updated user experiences, and access to the personalized digital experiences that are being rolled out across the fleet.
The new account dashboard will display your upcoming cruises, your cruise history, courtesy holds, account related personal information, loyalty information, and provide enhanced control over your communications and privacy options.
You will need to have an active email address to create an account.
You may continue to browse our website without an account and have travel agents and our call center agents make updates to your existing reservations. However, if you would like to make changes to your existing reservations on our website or mobile applications, you will need to create an account to do so.
We no longer store your mailing address as part of your Guest Account. You will be asked to provide your current address when you check in for your cruise.
In certain limited circumstances, you may need to manually link your Captain’s Club account to your new account. To do so, look for the “Captain’s Club member?” field next to your name on the top right of the screen, enter your Captain’s Club account number (it can be found in previous emails you have received from Celebrity Cruises), and click “Add.” Please allow up to 24 hours for your Captain’s Club information to display in your new account dashboard.
Sign in to your account and navigate to the Past Cruises tab, where you will view your past cruises in chronological order as well as the reward points earned per cruise.
Your cruise history should migrate to your new account automatically. If past cruises are missing from your account history, please call us. Our dedicated account technical team will help you.
Your new account allows you to see your Celebrity Cruises and Royal Caribbean International loyal accounts in one place. To do so, please visit “My Account” and click “Settings” to view your Celebrity Captain’s Club or Royal Caribbean Crown & Anchor Society accounts.
If you recently migrated to a new account, or have just created a new account, and need to change your password, please call us. If you have not yet migrated to a new account, please reset your password using the link found in the email we have sent you. If you do not remember your password, please call us.
No, answers to security questions are not case sensitive.
If you have not yet migrated to a new account, please login using your existing username (i.e., not in email address format). Once you have migrated to your new ccount, you will be able to login using your new username, which is in email address format.
You will be locked out of your account after five (5) failed sign-in attempts, or five (5) incorrect answers to your security question during a password reset. You can reset your password using the “Forgot password?” option found in the sign-in page. Alternatively, a call center agent can help you to unblock your account.
You can manually link your booking using your 7-digit reservation number or your stateroom number. To do so, follow these steps:
This is unlikely, but if you are not able to manually add a booking to your account, please check that the booking has accurate personal information. If inaccurate information is in your booking, please contact your travel agent with whom you made the reservation, or if you booked directly with Celebrity Cruises, call us directly.
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