About YOUR Account

Captain’s Club

Password/Login Issues

Additional Questions

FAQs

What is an account?

An account will allow you to use the same username and password to log in your Celebrity Cruises and Royal Caribbean International accounts, access, and manage your vacation details and loyalty account information.

What is required to create an account?

If you do not currently have an account, you can create one by providing your name, date of birth, email address, selecting a password and completing a security question and answer.

What if I already have a My Celebrity account?

If you already have a My Celebrity account, upon sign in using your existing My Celebrity credentials, you will be guided through the account migration process. This entails an update to your current profile information and the creation of new login credentials. Your email address will become your new user name.

What are the benefits of the new account?

An account will provide you the ability to use the same username and password for the Celebrity Cruises and Royal Caribbean International websites and mobile applications.  Some of the key features of the account include a robust password recovery tool,  updated user experiences, and access to the personalized digital experiences that are being rolled out across the fleet.

What information can I access in my account?

The new account dashboard will display your upcoming cruises, your cruise history, courtesy holds, account related personal information, loyalty information, and provide enhanced control over your communications and privacy options.

Do I need an email address to create an account?

You will need to have an active email address to create an account.

Do I have to have an account if I do not already have a My Celebrity account?

You may continue to browse our website without an account and have travel agents and our call center agents make updates to your existing reservations. However, if you would like to make changes to your existing reservations on our website or mobile applications, you will need to create an account to do so.

Where do I update my mailing address?

We no longer store your mailing address as part of your Guest Account. You will be asked to provide your current address when you check in for your cruise.

Why are my Captain’s Club account number, points, or status not showing in my account dashboard?

In certain limited circumstances, you may need to manually link your Captain’s Club account to your new account.  To do so, look for the “Captain’s Club member?” field next to your name on the top right of the screen, enter your Captain’s Club account number (it can be found in previous emails you have received from Celebrity Cruises), and click “Add.” Please allow up to 24 hours for your Captain’s Club information to display in your new account dashboard.

Why am I not able to manually link my Captain’s Club account to my account?
  • We require the last name for both accounts to be identical before they can be linked.  If the last name associated with the new account is different from the last name associated to the Captain’s Club account, you will need to change the last name associated to the Captain’s Club account.  Alternatively, you will need to change the last name associated to your new account.  
  • To change the last name associated with your account, once you are logged in please visit the “Settings” page then click on “Personal Information.” 
  • To change the last name associated with your Captain’s Club account please call us.
Where can I see my past cruises?

Sign in to your account and navigate to the Past Cruises tab, where you will view your past cruises in chronological order as well as the reward points earned per cruise.

Why can’t I see all of my past cruises?

Your cruise history should migrate to your new account automatically. If past cruises are missing from your account history, please call us.  Our dedicated account technical team will help you.  

What if I also have a loyalty account for Royal Caribbean International?

Your new account allows you to see your Celebrity Cruises and Royal Caribbean International loyal accounts in one place. To do so, please visit  “My Account” and click “Settings” to view your Celebrity Captain’s Club or Royal Caribbean Crown & Anchor Society accounts.

I can’t reset my password using the security question and answer, or email link.

If you recently migrated to a new account, or have just created a new account, and need to change your password, please call us. If you have not yet migrated to a new account, please reset your password using the link found in the email we have sent you.  If you do not remember your password, please call us.

Are security question answers case sensitive?

No, answers to security questions are not case sensitive.

When I try to log on, I receive an “invalid credentials” message.  Why?

If you have not yet migrated to a new account, please login using your existing username (i.e., not in email address format). Once you have migrated to your new ccount, you will be able to login using your new username, which is in email address format.

Why am I locked out of my account?

You will be locked out of your account after five (5) failed sign-in attempts, or five (5) incorrect answers to your security question during a password reset. You can reset your password using the “Forgot password?” option found in the sign-in page.  Alternatively, a call center agent can help you to unblock your account.

How can I add a booking to my account?

You can manually link your booking using your 7-digit reservation number or your stateroom number. To do so, follow these steps:

  • First, at the bottom of your dashboard, click the “View my cruises” button.
  • Then, on the top left of the “Cruises” page, you can search for a reservation and add a cruise.
Why does my reservation number not display a booking?

This is unlikely, but if you are not able to manually add a booking to your account, please check that the booking has accurate personal information. If inaccurate information is in your booking, please contact your travel agent with whom you made the reservation, or if you booked directly with Celebrity Cruises, call us directly.