1. Home /
  2. FAQs

FAQs

Here you'll find the most frequently asked questions about our cruises along with how make your booking.  We're always here to help, so if you can't find the answer to your question here, please contact us and a member of our team will be happy to answer any question you have.

Helpful tips about Brexit and travelling >

TOP 10 FAQS

Drinks 

What is included in the Classic Drinks Package?

Can I upgrade my Classic Drinks Package if it was included as part of a promotion?

I have purchased a Classic Drinks Package as it wasn’t included within my promotion, can I upgrade this?

Free Gratuities

I am about to book my cruise, it is advertised with Free Gratuities however I am still being charged?

Flights 

I would like to pre-book my flight seats. What is my Airline Reference number?

Dining

How can an I book ‘Select Dining Plus’ venues?

Can I change my dining time?

Other

I am attempting to check-in online, but I do not have a guest account?

What is my Captains Club number?

Where do I find information regarding our Passport and Visa Requirements for my upcoming cruise?