Here you'll find the most frequently asked questions about our cruises.
Please note that answers relating to questions about our Jet Set Sail packages can be found on our Jet Set Sail FAQs page.
Before Your Cruise
Q: What about Consecutive Cruises?
A:Consecutive cruises are cruises taken consecutively. For example, a Western Caribbean cruise immediately followed by an Eastern Caribbean cruise. Please note that there may be duplication of onboard programmes, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available onchangeover day. On the changeover day, it will be necessary for you to disembark the ship in order to comply with customs and immigration. It is also necessary for all consecutive cruise guests to re-register their SeaPass®card on changeover day for the new sailing this must be done at the pier before you board the ship again for your next cruise. If you have booked the same stateroom for each sailing, you may leave luggage within your stateroom.
If you have booked different staterooms for each sailing, you will need to pack your luggage at the end of the first sailing and it will be stored for you until your new stateroom is ready for occupancy.
Please note that as our ships are not U.S. flagged, in accordance with U.S. legislation, we are not permitted to fulfil bookings of two or more consecutive cruise itineraries whose first itinerary commences in one U.S. port and the second itinerary concludes in a different U.S. port unless such itineraries include a distant foreign port. If you wish to book two consecutive sailings that commence and conclude in different U.S. ports please contact your Personal Cruise Specialist or your travel agent to specifically check for further advice before making a booking. Where we identify that a booking has been made in violation of these requirements we must reserve the right to cancel any such booking(s) and refund to you the price paid.
FOREIGN & COMMONWEALTH OFFICE (FCO)
Q: What advice does the Foreign and Commonwealth Office give?
A:The FCO provides important travel advice about most destinations around the world. Please ensure that you visit https://www.gov.uk/foreign-travel-advice prior to departure for the most up to date travel information.
GALAPAGOS ISLANDS HOLIDAY
Q: How active/fit do I need to be to partake in the Galapagos holiday onboard Celebrity Xpedition?
A:To obtain the most enjoyment out of your holiday, we recommend that guests who wish to book the Galapagos holiday onboard Celebrity Xpedition®have a good level of personal fitness. This can be a relatively active holiday and our guided tours of the islands generally involve walking for several hours a day. Our tours may also involve steep climbs in hot weather as well as having to negotiate wet landings.
Q: What is Cellular at Sea?
A:We are pleased to offer an advanced cellular roaming network that allows you to make calls from anywhere in the world using your own mobile phone and number. If your network provider supports them, you may also be able to access GPRS and GSM services such as email, web access, and text messaging. Guests are encouraged to check with their providers prior to sailing, to enable roaming and check rates. Please note: not available on Celebrity Xpedition. All international roaming charges will be conveniently billed to your home carrier.
Q: Why does my cruise start/end in Ensenada? / Why does the ship only stop for one hour in certain ports?
A:American legislation requires that any vessel commencing a voyage from a U.S. port of call must call at a distant foreign port before ending a cruise in a different U.S. port. For operational reasons some of our itineraries terminate at a nearby foreign port such as Ensenada rather than returning to a different U.S. port. On others the ship simply calls at a distant foreign port for a very short period of time prior to returning to the U.S. terminating port. The port at which your cruise departs and terminates is shown on the relevant itinerary. For example, Hawaii cruises commencing in San Diego finish in Ensenada. Please note that other cruise itineraries may also be impacted by these or similar requirements. Please note that for the short technical calls at a foreign port, guests are not permitted to leave the ship but will need to ensure that you have met any applicable passport or visa requirements for this destination. If your cruise ends for example in Ensenada instead of the port your cruise originally departed from, fly/ cruise guests will be transferred by coach to their departure airport. No arrangements are made for cruise-only guests. Please also note that coach transfer times from Ensenada to San Diego Airport is approximately two hours.
Q: Can I join the ship once the cruise is underway at a port of call further along the cruise itinerary?
A:It may be possible for us to arrange for guests to be ‘downlined’. Our staff will need to arrange for security access to be granted for guests to join the ship at a later stage. We must be advised as soon as possible, so we have time to arrange for requests to be authorised. Please note that on some sailings, due to immigration constraints or Cabotage reasons; we are unable to arrange downlining for any guests.
Q: What transfer arrangements will be made at each of port of call to take me to the nearest city?
A:The transfer arrangements vary at each port of call. In some ports of call, there is a complimentary shuttle available. In others, a shuttle can be provided for a charge. For a list of all transfer arrangements, this information will be provided onboard the ships.
Q: What is an Interport sailing?
A:Some of our ships operate what we call ‘Interport sailings.’ This means that a guest boards at a specific port during part of a scheduled itinerary and can then disembark at the same port during the ship’s next scheduled itinerary, in effect doing a portion of two regular scheduled sailings.
Please note that it may not be possible for ‘Interporting’ guests to pre-book Spa Reservations in advance of their Interport sailing.
Q: How do I find out about and book shore excursions?
A:To get the most enjoyment out of your visit to a port of call, we recommend you select one of our shore excursions, which have been planned by our travel experts and are recommended by the authorities for the particular ports. To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visitcelebritycruises.co.ukto reserve your place. These must be booked at least 5 days prior to your sailing date.
Please note that by purchasing your shore excursions in advance you will avoid the need to visit the busy explorations desk on board the ship. Alternatively you are free to explore and make your own arrangements at each port of call travel documents permitting (except on Celebrity Xpedition cruises to the Galapagos Islands - please see ‘GALAPAGOS ISLANDS HOLIDAY’ for more details).
The staff at the Shore Excursions Desk on board will be happy to provide you with information and book your excursions. The cost will be charged to your SeaPass account. Please note some excursions are subject to minimum numbers requirements and may be cancelled if these requirements are not met. Proof of Certification is required for all scuba tours.
Subject to our Booking Conditions, Celebrity Cruises®is not responsible for any injuries or losses sustained whilst guests are ashore, whether on organised excursions or otherwise. Please also see sections 4.5 and 5.7 of our Booking Conditions.
Please note: On our Celebrity Xpedition cruises to the Galapagos Islands, you will not be allowed to explore on your own in the visitor locations with the exception of the two towns that are visited on Isla San Christianoble and Santa Cruz at Puerto Ayorta. Apart from these two exceptions, your guides will accompany you at all times. Many of the guides are multi-lingual but all tours will be given in English.
Please note that the itineraries on our Galapagos sailings are subject to change at the request of the Galapagos National Park for conservational reasons and these changes are out of our control.
BEFORE YOU CRUISE
Q: What kind of weather can we expect?
A:Our cruises encompass a variety of continents and destinations and therefore the weather in each region will vary. Some of the destinations visited are tropical and may experience heavy rainfall or strong winds (sometimes hurricane force) at certain times of the year.
Celebrity Cruises cannot accept liability for adverse weather conditions during your cruise holiday. See section 5.10 of our Booking Conditions.
EMBARKATION & DISEMBARKATION
Q: How do I check-in for boarding the ship?
A:In order to expedite the boarding process, we recommend that you complete the Online Check-in and print your Xpress pass atcelebritycruises.co.ukup to 4 days before your departure date. This will help speed up the check-in process at the cruise terminal. If you are unable to complete the Online Check-in, you can fill out the Guest Clearance Form found within your cruise documents.
Please complete these forms before your arrival at the cruise terminal and simply present them at the check-in desk. Once all the necessary forms have been completed, you will receive your Celebrity SeaPass.SM
You will then be permitted to board the ship. The SeaPass is your identification card for reboarding the ship in the variousports of call, the key to your stateroom and your Charge Card for all your onboard purchases. Upon arrival in yourstateroom, you will find your dining and seating confirmation.
Your Stateroom Attendant will deliver your luggage as soon as possible after boarding. We recommend that items such as medicines are packed in your hand luggage.
Q: When can I board the ship?
A:Boarding time varies by itinerary. Please check your cruise ticket booklet for the boarding time relevant to your cruise. It is your responsibility to arrive on time unless you are transferring to the ship via our transport. If you are not on board at least 90 minutes before the ship’s scheduled sailing time, we shall at that time be entitled to treat your non arrival as a cancellation by you and as such 100% cancellation charges will be payable and no refund will be made. Please note: that, for security reasons, you will not be permitted to bring any visitors on board the ship in any port.
We shall not be required to refund any portion of the cruise or Cruisetour fare paid by any guest who fails for any reason to be onboard the vessel or transport by the embarkation cut-off time applicable to the specific cruise or Cruisetour or at any port of call or destination or point of departure as the case may be, and shall not be responsible for lodging, meals, transportation or other expenses incurred by the guest as a result thereof.
Embarkation cut-off times for cruises are available atcelebritycruises.co.uk. Boarding cut-off times for any port of call, destination or point of departure are as announced on the applicable cruise or Cruisetour.
Q: What do I need to do on the last night of the cruise?
A:Pack your bags and place them outside your stateroom door by midnight. Your stateroom attendant will give you luggage tags for each piece of luggage. Please clearly write your name, home address and, where applicable, flight details on each tag. Carry fragile, important and valuable items with you. We recommend that you bring an overnight bag with you for your last night on board.
Q: How should I prepare for disembarkation?
A:The Cruise Director will give detailed instructions about disembarkation and clearing customs and immigration during the departure talk on the last day of the cruise. You can also view this talk on your stateroom TV. Celebrity Cruises has no control over the length of time it may take for immigration and customs clearance. The colour of your luggage tag will determine your departure time from the ship and your luggage collection point.
Q: What is a standard package?
A:A standard fly/cruise package is one that we specifically advertise in our brochure, on our website and in other publicity materials as a cruise and flight combination (and which may consist of additional components such as transfers and overnight hotel arrangements) that we have created for an all - inclusive price. Our standard cruise only package is simply the cruise holiday without any additional components such as pre hotel arrangements, flights, transfers or other components.
The above contrasts with a non - standard package that offers you the ability to select for yourself the components you wish to add to your cruise holiday. See question “What is a build your own package?” for further details.
For U.S. departing cruises and selected long haul destinations, a standard fly/cruise package is where we fly you on the day prior to your cruise, provide overnight accommodation selected by us and provide transfers to the port the following day. For European destinations, a standard fly/cruise package is where we fly you on the same date as your cruise departure date and transfer you from the arrival airport directly to the port of departure of your cruise.
A non-standard fly/cruise package is any other flight and cruise arrangement organised by us for you. In such circumstances you shall be responsible for the cost of all accommodation and transfers in addition to the cost of the standard fly/cruise package.
Q: What is a build your own package?
A:Unlike a standard fly/cruise package or cruise only package, you can use our website to build your own package holiday starting with your cruise and then adding other components such as flights, transfers and overnight hotel accommodation. Be advised that depending on the options you select, this could have an impact on the non - refundable deposit you will need to pay. Likewise if you add additional components supplied by us to one of our standard fly/cruise packages or cruise only packages, where this is possible, this will also turn your package holiday into a build your own package meaning the non - refundable deposit you have to pay may need to be adjusted. See section 1.1 of our Booking Conditions for further details.
Q: What is a Celebrity Cruise & Stay, Cruise & Relax and Cruise & Explore Package?
A.From time to time we will advertise a package in our marketing as either a Cruise & Stay, Cruise & Relax or Cruise & Explore Package. Unlike a standard package, these package holidays offer a much more bespoke holiday offering additional components that we think may be of interest to certain guests. By virtue of the fact that such packages are so bespoke, these holidays are sold ‘as is’ and cannot generally be changed or varied. See section 1.7 of our Booking Conditions for details of restrictions.
Q: What hotel arrangements are made for me prior to my boarding and after I disembark from the ship?
A:If your booking with us is a cruise-only package, i.e. you have not booked your flights through Celebrity Cruises, no arrangements will be made for you. Likewise, if your booking with us is a build your own package, only if you have added hotel accommodation to your booking will this be provided. If you do book hotel accommodation, we recommend you also consider booking transfers as well.
If your booking with us is a standard fly/cruise package, i.e. you have flights booked and arranged through Celebrity Cruises and your outward flight is scheduled for the day of sailing, no hotel arrangements will be made and you will be transferred by coach to the ship. Where your booking with us is a standard fly/cruise package and your outward flight is scheduled to arrive the day prior to the cruise (generally transatlantic or other long haul flights), you will be provided with a hotel room (of our choice & subject to change) on a room-only basis. You will be transferred to the ship the following day. On disembarkation, if your booking with us is on a cruise-only basis, you will proceed through Customs and Immigration, collect your luggage and continue with your independently made onward arrangements. If however your booking is on a fly/cruise basis, a transfer to the airport will also be provided.
In certain ports of call, where the return flight is late in the day (fly/cruise guests only), we may at our discretion provide a complimentary dayroom/luggage store, tour or similar arrangements prior to your return flight. Please check your travel documents for details of any postcruise arrangements applicable to your booking (subject to change). Please ensure that when you build your own package you ensure that you have considered not only flight arrangements but also transfers and where appropriate pre and/or post overnight hotel accommodation as these additional items will not be automatically included in your booking.
Q: When should I schedule my flight home?
A:If we are not arranging flights for you, please consult your travel agent on the most appropriate flight times, ensuring you allow sufficient time both prior to embarkation and following disembarkation. Please note that the time a ship sails and the time it arrives back, may be subject to change.
Q: What is Advance Passenger Information?
A:The governments of many countries now require airlines to collect Advance Passenger Information consisting primarily of personal details contained in your passport (passport number, country of issue, expiry date, given names as they appear on the passport, last name, gender, date of birth and nationality) which we must share with airlines in order to organise air travel for you. Passengers travelling to the USA are also required to give their country of residence, Alien Registration Number (Green Card) for those who have US residency and destination address in the US including Zip Code (Post Code). Where required we will ask you to provide this to us during the booking process. Failure to provide this information may result in you being denied boarding on to your flight. If you have any questions, please speak to your dedicated UK Personal Cruise Specialist on 0844 493 2034 or contact your travel agent. Calls cost 7p per minute plus your network access charge.
Q: Do I need an Electronic Travel Authorisation?
A:For those travelling to the United States, San Juan, Puerto Rico or the British Virgin Islands, please see the ESTA requirements. And if you’re travelling to Canada, please see the eTA requirements. You’ll find both of these in section 2.6 of our Bookings Conditions.
Q: What should I pack?
A:Planning what to wear on your cruise holiday is easy. You should keep in mind three types of clothing: casual shipboard attire or day wear; conservative resort wear for sightseeing or shopping; and evening wear.
Here’s a few general tips: We recommend low-heeled, comfortable shoes for walking around the ship during the day; ashore we recommend comfortable walking shoes, as well as a hat and sunscreen. When visiting museums, mosques, temples and churches it is appropriate (and in many cases mandatory) to dress conservatively. Women should wear trousers or skirts that cover the knees, sleeveless tops and shorts are not permitted. If your cruise takes you to Alaska or Northern Europe we suggest you also pack a jacket and a couple of sweaters.
For the safety of our guests and crew, there are certain items that are not allowed on board. If these are found, they will be confiscated. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to:
• Firearms and ammunition, including realistic replicas
• Sharp objects, including knives and scissors*
• Illegal drugs and substances
• Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighters are allowed onboard. However "torch lighters" and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and are therefore prohibited.)
• Electrical extension cords
• Baseball bats, hockey sticks, cricket bats, bows, and arrows
• Skateboards and surfboards
• Martial-arts gear
• Aerial drones
• Self-defense, including handcuffs, pepper spray, and night sticks
• Flammable liquids, including lighter fluid
• Explosives, including fireworks
• Hookahs & water hookah pipes
• Ham radios
• Electrical extension cords
• Dangerous chemicals, including bleach and paint
• Alcoholic beverages** (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing.)
Evenings onboard Celebrity Cruises feature two types of attire:
is your night to shine in your holiday best, and will be featured once on cruises of up to 6 nights and twice on cruises of 7 nights or longer.
Women should feel comfortable wearing a cocktail dress skirt, trousers or smart jeans with an elegant top and men should feel comfortable wearing trousers or smart jeans with a dress shirt, button-down shirt or sweater with an optional jacket or blazer.
Smart Casualattire can be enjoyed every other night of your cruise and on evenings where Evening Chic is the theme if you wish to eat in the Oceanview Café buffet style restaurant onboard. Women should feel comfortable wearing skirt, trousers or jeans with a casual top. Men should feel comfortable wearing trousers or jeans with a top that has sleeves.
Please note: T-shirts, swimsuits, tank tops, baseball caps and poolwear are not allowed in the Main Dining Room or speciality restaurant at any time. Shorts and flip flops are not allowed in the evening hours.
Smart casual and above dress code standards will be enforced in the main dining and speciality restaurants, and in the Main Theatre during all other evening hours.
Casual Explorers Daywear
Lightweight, comfortable clothing suited for walking/hiking.
• Lightweight or cotton trousers and shorts.
• Lightweight short sleeved and long sleeved shirts such as polo shirts and cotton T-shirts, lightweight rain jacket/wind breaker and sweatshirt.
• Comfortable walking shoes or lightweight hiking boots, and waterproof sandals for wet landings.
• Two or more bathing suits, as well as extra sunblock, sun hats, sunglasses and other types of sun protection.
TICKETS & BAG TAGS
Q: How do I get my cruise tickets and luggage labels?
A:We use electronic tickets (e-docs) for all our guests. Your travel agent or Personal Cruise Specialist can confirm the timescale for you to receive your e-docs at time of booking. Printable luggage tags are included within your e-docs.
Q: Are there gambling facilities on board?
A:There is a fully equipped Casino on board all Celebrity Cruises ships. You can play popular games such as blackjack or roulette, as well as slot machines. You should consult your Daily Programme for opening times. Please note that the Casino is closed whenever the ship is in port. Guests under the age of 18 are not permitted in the Casino at any time.
Guests are advised that the use of any video recording or camera equipment is strictly prohibited in the Casino. Guests who request a cash transaction from casino cashiers will be charged a small transaction fee. Please see the key talking points below:
• Cash transactions include cash advances and the purchase of casino chips and tokens.
• The fee is set at 3% of the amount of cash or casino chips/ tokens that the guest requests.
• The transaction fee will be charged to the guest’s SeaPass®account along with the amount of the cash transaction.
• Previously, cash advances through guests’ SeaPass accounts were not considered ‘cash’ transactions. We recently adjusted our cash transaction practices to align with much of the cruise industry and now charge a small transaction fee similar to what credit card companies charge when people withdraw cash advances against their credit account for land-based transactions.
CHILDREN & FAMILIES
Q: What facilities do you have for families?
A:With the exception of Celebrity Xpedition,®there are children’s facilities and entertainment on board all Celebrity Cruises®ships.
Our Kids Club programme is available for 3-17 year olds, divided into 5 age groups:
• Ship Mates (3 - 5 years)
• Celebrity Cadets (6 - 8 years)
• Ensigns (9 - 11 years)
• Admiral T’s (12 - 14 years and 15 - 17 years)
We also have a programme called ‘Toddler Time’, available on all ships, except Celebrity Xpedition, for children under 3. Please ask your travel agent for more details. Please note: Our public washrooms do not have babychanging facilities. We have a medical centre on board however please note that our doctors are not paediatricians. Guests must therefore bring onboard an adequate supply of specific medications they need for all members of their family.
We respectfully ask parents not to allow their children to play uncontrolled on deck, in the lounges or on the dance floors, especially during the evening. Children are not allowed in the Casino. Please note: The number of children present on ships increases during school holiday periods. Cots are available for infants and these should be requested at the time of booking.
Baby-sitting and child minding (for a nominal fee) can usually be arranged provided cruise staff are available to provide this service. The minimum age for in stateroom baby-sitting is twelve months. All children participating in children’s programmes must be toilet trained. A small charge may be made for some children’s activities. Due to U.S. Health regulations, young children in nappies/pull ups (including ‘swim-safe’ varieties) may not use the pools/ whirlpools. Please note that facilities and activities are limited for babies under the age of three.
The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, selected South American, Australian cruises and other selected cruises. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea, we will require infants to be 12 months old on the first day of the cruise/Cruisetour. The health and safety of our guests is our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.
CONTACTING THE SHIP
Q: Can I be contacted?
A:Friends and family can reach guests on any Celebrity Cruises ship 24 hours a day via telephone simply by calling 001 732 335 3296. Callers must pay by credit card (Visa, MasterCard, American Express). There is no charge for waiting or dialling time; charges begin when the caller connects to the ship.
Please note, on Celebrity Xpedition to the Galapagos Islands, a telephone service is available in each stateroom for a reasonable fee. Details about contacting Celebrity Xpedition will be provided in the Guest Ticket Booklet. Alternatively, friends and family can e-mail you providing you have an Internet e-mail account. E-mail centres are available on all Celebrity Cruises ships. Costs will be charged to your SeaPass account. Please note that mobile phones with international capability may not work whilst a ship is at sea.
DINING & DRINKS
Q: When and where can I dine on board?
A:For meal times and location on Celebrity Xpedition, please see further down. For all other ships, there are two seatings for meals in the Main Dining Room. If you have a preference, you should make this known at the time of booking. Please note that dining times and seating requests cannot be guaranteed and are on a request basis. Dining requests are subject to availability, however we will do all that we can to accommodate requests for guests with specific medical issues.
The normal times for evening meals in the Main Dining Room are as follows:
Early Seating Late Seating
Please note that dining times may vary slightly by itinerary (usually later on European sailings).
In addition to our ‘traditional dining’ (an assigned table in our Main Dining Room at the same dining time each evening of your cruise), we also offer a flexible dining option called ‘Celebrity Select Dining.SM’ This allows you the opportunity to make dinner reservations for your desired dining time on a daily basis. You can also choose not to make reservations, and come to dinner at any point between 6:00 and 9:30pm, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. You can also reserve your dining times in advance of your cruise through our website’s ‘Already Booked’ section. Celebrity Select Dining is subject to availability.
If you wish to be more flexible, breakfast and lunch may also be served in pre-arranged alternative locations. Please check your Daily Programme for times and locations. Guests with suite accommodation may request a full dining menu for each meal to be served in their suite.
Food on board is included in the cost of your cruise price, however a cover charge will apply for Speciality Restaurants on Celebrity Cruises ships (from USD $10-$50 per guest for each guest over 13 years of age depending on the venue and for room service between 11pm and 6am in which a service charge of $4.95 will be charged on each occasion you request room service. With the exception of the Bistro on Five, children aged between 6-12 will dine for lunch & dinner at our specialty restaurants at a discounted rate of $10 each where selecting their choice from the standard dinner menu and children aged 5 and under will dine for free. For the Bistro on Five restaurant, all guests irrespective of age will be charged $10 per guest. Please note that children’s menus are not available in the Speciality Restaurants on board the Celebrity Cruises fleet.
Reservations are required for the Speciality Restaurants and are on a first come first served basis and may be made daily on board or you can pre-plan your dining up to 5 days before you sail. Please visit our website for further details.
COMPLIMENTARY DINING OPTIONS
Stateroom category Restaurant options
All guests Main Dining Room, Oceanview Café
AquaClass®guests Main Dining Room, Oceanview Café, Blu*
Suite guests Main Dining Room, Oceanview Café, Luminae & Blu* (subject to space availability)
*The Blu restaurant is reserved exclusively for AquaClass guests. Children staying in AquaClass staterooms and suites are welcome to dine in Blu with an adult also staying in an AquaClass stateroom. Suite Class guests may dine in, our Luminae restaurant without paying any supplement for breakfast, lunch and dinner.
On board Celebrity Xpedition you have several dining options, including the main dining room at Darwin’s restaurant, selections served on the deck through the day at The Beagle Grill, or complimentary room service at selected times (not 24 hours).
The Dining Schedule:
Dinner 6:15 pm General Seating
Beagle Grill 12:00 – 6:00 pm
Afternoon Tea 4:00 – 5:00 pm
Q: Can I call Room Service?
A:Yes. It is available 24 hours a day (except on Celebrity Xpedition, see ‘DINING & DRINKS) whether you want an extra blanket or a midnight snack. On all sailings, a late night room fee will be added. All orders received between 11pm and 6am will be charged a $4.95 per room service fee.
On all ships, except on Celebrity Xpedition, you may also order room service on the Interactive TV in your stateroom. Room service outside the hours of 11pm and 6am is complimentary, although you may wish to offer a gratuity to room service staff.
Continental breakfast is served on request in your stateroom between 06:30am and 10:00am. A more extensive room service menu is available 24 hours a day on all sailings. Guests in suites can request a full menu for each meal to be served in their suite.
Q: What about alcoholic drinks?
A:The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is eighteen (18). Sailings from North America and the Arabian Gulf is twenty-one (21). All guests must comply with Celebrity Cruises policies, including among other things, agreeing to not provide alcoholic beverages to any other person, regardless of age. At private shoreside resorts such as Labadee and CocoCay and when in U.S. & Canadian ports, the minimum drinking age will remain twenty-one (21). If a guest reaches a birthday that will change their adherence to our alcohol policy, they may visit the Guest Relations Desk and on showing their passport as proof of age, their records will be updated to allow them to purchase and consume alcohol.
We reserve the right to vary minimum age limits without notice where local laws require or where deemed desirable or necessary. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase.
Guests can now take on board the ship, two bottles of wine/ champagne per stateroom on embarkation only. If the wine is consumed in a public area, the corkage is USD $25 to pay. Alcohol purchased in a port of call or on board from the Duty Free Gift Shop will be stored and delivered to your stateroom on the last night of the cruise.
Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.
Additional policies for groups apply and will be enforced without exception. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters international waters.
Q: Can beverage packages be purchased prior to my cruise?
A:You can purchase from a selection of beverage packagesonline up to 5 days prior to your sail date by going to celebritycruises.co.uk. Featured non alcoholic packages include the Unlimited Soda Package, Unlimited Premium Bottled Water Package (flat and sparkling), Classic Non-Alcoholic Package, Premium Non-Alcoholic Package. Our alcohol packages include the Following; Standard Package, Classic Package, Premium Package, Taste of the Vineyards Wine Packages, Stateroom Bar Setup and the Riedel Wine Glass Comparative Workshop. All beverage packages can also be purchased once onboard the ship. Please note, oncertain European itineraries, due to VAT regulations we may be unable to sell beverage packages in advance of the cruise.
Q: What do the ship’s Guest Relations staff do?
A:The Guest Relations Desk is available 24 hours a day. The Desk operates as your source of general information as well as customs and immigration.
MEDICAL FACILITIES ONBOARD
Q: What happens if I am ill on board the ship?
A:Except for Celebrity Xpedition, there is a medical centre on board our ships, which is staffed by a fully qualified doctor and a minimum of one nurse. On Celebrity Xpedition there is usually one licensed (under Ecuadorian law) physician in attendance on board. The medical services available and medications kept on board are extremely limited, and guests must bring an adequate supply of any specific medications they need. Our medical facilities are not intended or designed to serve as a clinic for guests.
There is a charge for all medical services and adequate travel medical insurance is strongly recommended. Charges must be paid on board ship and claims for reimbursement should be directed to your travel insurers. Charges are based upon U.S. Government Medicare Physician Fee schedules.
The medical centre provides complimentary motion sickness tablets if required. We are not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.
Q: How do I pay for onboard purchases?
A:All items on board ship are priced in U.S. Dollars. All Celebrity Cruises ships operate on a ‘cashless’ system. Simply validate your Celebrity SeaPass account with an acceptable credit card at the cruise check-in desk or during online check in. Then you can sign all onboard purchases to your account. At the end of your cruise you will receive an itemised statement.
Guests who pay their SeaPass account with a credit card issued in a currency other than U.S. Dollars, will be charged in the same local currency that the credit card is issued in. Please note this transaction may be subject to a fee from your credit card company. The transaction value of your spending on board plus the exchange rate to be applied will appear on your itemised statement. We will carry out the currency conversion at the commercial daily rate of exchange provided by a reputable foreign exchange dealer and a currency conversion charge will also apply. It should not be necessary for your credit card company to charge a currency conversion fee when your transaction value has already been converted to your local currency by us. Should you wish to have your credit card charged in U.S. Dollars (with your credit card company applying the rate of exchange and currency conversion charge), please inform our cruise check-in agents at the pier.
SeaPass accounts may also be settled in cash. We cannot accept personal cheques and any currency other than U.S. Dollars.
A cash machine is available on all Celebrity Cruises ships which dispenses U.S. Dollars (USD $5 fee per transaction will be levied for this service), and Euros (€6 fee per transaction) for European sailings. Please consult your onboard Daily Programme for the opening times of the onboard Bank.
We recommend that you have a small denomination of local currency for incidental expenditure ashore. We also recommend that you take sufficient funds in USD $ traveller’s cheques which may be cashed on board in small amounts. At the time of printing the following credit cards are accepted on board Celebrity Cruises ships: Visa, MasterCard, American Express, Discovery and Diners Card. Since American Express Traveller Cheque Cards are prepaid cards, they cannot be used for on board cruise charges, nor can any other pre-paid card. Please note: We do not accept Maestro/ Switch cards as a payment method.
Whilst you are onboard your daily spend will be authorised at the close of business each day. Your card provider, as part of their standard procedures, may retain these authorisations (also known as ‘hold charges’) for up to 28 days which are outside of the control of RCL Cruises Ltd. For this reason, you may wish to set up a cash only account or register a credit card rather than a debit card at the start of your sailing. You may also wish to contact your bank at the end of your cruise to assist with any outstanding authorisations.
Final settlement of your account will take place at the end of your cruise. If you are travelling on consecutive cruises your bill will be settled at the end of each cruise.
Please note: that some of our cruise itineraries call exclusively upon EU ports of call and for such cruises we are required to charge VAT (value added tax) on certain onboard goods and services depending on the VAT regulations of the home port country or the country of a port of call. Such VAT is charged on goods and services at the point of sale and is subsequently paid over to the country charging the VAT. Non-EU residents may be able to reclaim VAT paid on physical goods when they depart from the EU, normally at the departure airport.
Restrictions apply and this policy is subject to change without notice. This policy also applies on some short sailing’s departing from the UK.
Q: What is your smoking policy?
A:Smoking is not permitted in any dining venue, casino, theatre, lounge, hallway, elevator, corridor, stateroom or on any stateroom balcony. This policy includes smoking-like products such as electronic cigarettes. Exterior designated areas will remain in place and details can be found within the daily Celebrity Today provided onboard.
Violations to the smoking policy may result in a $250 cleaning fee being charged to the guest’s onboard account. Our smoking policy is subject to change. Changes may be introduced where countries that we are sailing to/from enforce their local smoking regulations.
STATEROOMS & SUITES
Q: What about stateroom sizes? What about staterooms that can accommodate three or four guests?
A:The dimensions of most stateroom types are listed on pages 97, 104-105 & 108-109 and can also be, obtained from your travel agent, your Personal Cruise Specialist if you are booking direct, or via our website.
Each ship has a limited number of three and four berth (bed) staterooms. Staterooms which accommodate more than 2 people will be made up of a combination of lower berths, upper berths, sofa beds or rollaway beds. Please also note that on certain ships, we can accommodate four plus guests. Please speak with your travel agent or your Personal Cruise Specialist to book a stateroom that accommodates more than 4 guests.
Please note: Fully occupied staterooms may not be able to accommodate a baby cot. Please note that children under the age of 6 years are not permitted to occupy upper berths within any stateroom. We also recommend that you check that an upper berth is suitable for any member of your party planning to occupy it, as Pullman style berths require a guest to climb a short ladder to reach the berth. If this will not be suitable, we strongly recommend that an alternative stateroom is booked.
Q: What about electrical equipment and carriage of items that may be perceived as dangerous?
A:The onboard voltage is 110/220 AC (maximum 1500 watts) so please take any necessary adapters (North American and North European plug sockets are available). Hair dryers are provided in all staterooms throughout the Celebrity Cruises fleet. Please note, if you are bringing any medical equipment with you that requires mains power, please ensure you check the power requirements with our Special Services team in advance of your cruise. Be advised also that for safety reasons Celebrity Cruises may not permit you to use certain items in your stateroom (see below) e.g. travel irons. Please contact your airline directly to ascertain the up to date position for the carriage of electrical and other dangerous items. This may vary by airline.
Q: Is the ship wireless?
A:All Celebrity Millennium®and Celebrity Solstice®Class ships are fully wireless and also have an internet area. Celebrity Xpedition has dial up internet connections.
Q: What about laundry?
A:Laundry (not self service) and dry cleaning services are available on board. Prices vary by garment type.
TIPS/SERVICE CHARGES ONBOARD
Q: What are onboard tips/service charges?
A:If you have not pre-paid your tips/service charges, for your convenience, we will automatically add this for your restaurant and stateroom services to your onboard SeaPass account on a daily basis in the following amounts, which may be adjusted at your discretion: $12.95 per person per day for guests in staterooms ($13.45 per person per day for guests in Concierge Class and AquaClassSMstaterooms and $16.45 per person per day for guests in Suites).
A standard service charge of 18% is automatically added to the price of drinks and beauty treatments.
* Please note that tips/service charges may be shared with other staff members depending on the particular service requirement.
The tips/service charges are discretionary and therefore the amounts can be adjusted when onboard. Pre paid tips/service charges will be calculated at the time of booking in UK Sterling.
Celebrity Xpedition: All onboard gratuities are included in the price of the cruise. This covers all Service Personnel including the waiters and head waiters who look after you in the dining rooms, housekeeping staff, your Butler and Stateroom Attendants.