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The last few weeks have been trying times, to say the least, and we now find ourselves in undeniably rough seas. But, as our wonderful Celebrity Captains will tell you, sooner or later everyone sails into bad weather – what makes a great mariner is how they’re able to sail out of them.
It can be hard to envision calmer seas ahead when you’re in the middle of the storm. But we’ll get there. And we’ll get there together. As our most loyal guests you have always been there for Celebrity Cruises and we will always be here for you.
We are assessing new developments constantly to comply with guidance from the Centers for Disease Control and World Health Organizations. Nothing is more important to me than the health and safety of our guests and crew. That is why we have enhanced our global boarding and health screening measures; implemented temperature screenings using digital, non-touch scanners for guests, crew and visitors; reduced travel to impacted countries; increased sanitation safeguards at cruise terminals and onboard our ships; and implemented rigorous medical protocols.
We know that many of you are nervous about traveling for health reasons—or are anxious about unexpected itinerary changes. That is why we have launched our Cruise with Confidence policy to enable you to cancel up to 48 hours before your holiday start date and receive a full Future Cruise Credit.
First and always, you must take care of yourself and your family. If you are not feeling well, have an underlying condition, or are high risk for complications from illness, re-book your cruise for a later date when all of this is behind us and you can enjoy a relaxing get-away.
Things are changing everyday so for the latest on travel alerts, our safety protocol and our Cruise with Confidence program, visit our travel alerts page here.
I look forward to the calm seas ahead and seeing you onboard.
Lisa Lutoff-Perlo, President & CEO, Celebrity Cruises
Read about the latest information on required health screenings and boarding protocols here.
Stay up to date on our response plan and the steps we’re taking to keep you healthy here.
Learn more about our Cruise with Confidence policy here.
Keep abreast of any itinerary modifications here.
As a reminder, you have up to 48 hours before your holiday start date to make any changes to your travel plans. If you need to make changes to an existing reservation that you booked directly with us, call us at 0800 240 4319.
If you need to make changes to an existing reservation you booked with your travel advisor, please contact them directly.
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