Special services contact details
Phone: (0)1932 834194
To arrange accessibility services before your cruise, simply complete our Celebrity Cruises Guest Special Needs Form or contact our Special Services team using the details above to let us know your needs.
Our goal is to make all of our guests as comfortable as possible, both on and off the ship. Our cruise ships have spacious corridors to accommodate 180 degree turns for wheelchairs. Most decks are accessible through automatic doors, and all public rooms feature entrances with gradual inclines.
We provide complimentary wheelchair assistance for embarkation and disembarkation, however, if you would like the use of a wheelchair or scooter for the duration of your cruise, then you are welcome to bring your own on board or you can hire one from an outside vendor. Please see the contact information below for hire companies who can delivery various items of equipment, including wheelchairs/scooters, hoists, shower chairs, commodes etc. to your stateroom on the day of embarkation.
Mobility at Sea - www.mobilityatsea.co.uk
Email: firstname.lastname@example.org | Emma@Mobilityatsea.co.uk
Scootaround - https://scootaround.com/en
Telephone: +44 (0)7821 614803
Guests may bring and use wheelchairs, mobility scooters and other assertive equipment on board our ships, please provide full details on the Guest Special Needs Form.
Please note: Due to safety reasons, Segways may not be used on board.
Mobility equipment can include wheelchairs and mobility scooters, which must be stored and charged in your stateroom so that fire doors, corridors and elevator lobbies are kept clear for emergency evacuation.
Mobility equipment should fit through a standard stateroom doorway which is at least 23 inches wide. We do offer accessible staterooms which have wider doors which are at least 32 inches in width so they can accommodate larger items of equipment
Please note: Crew members are not permitted to lift any assertive equipment.